Client Overview
A small business website running on WordPress contacted OixieSoft Technologies after their site was suddenly flagged by Google with a “This site may be hacked” warning. Visitors were being redirected to spam and malicious third-party pages, resulting in a sharp drop in traffic and customer trust.
The website was used to generate leads daily, so downtime and security warnings directly impacted revenue.
The Problem: Severe WordPress Malware Infection
The client reported the following symptoms:
- Google Safe Browsing warning in search results
- Random redirects to spam websites
- Suspicious JavaScript injected into pages
- Hosting provider warning emails
- Slow website performance
- Unknown admin users in WordPress dashboard
A quick preliminary inspection confirmed the site was suffering from a multi-layer WordPress malware infection, including:
- Malicious PHP backdoors hidden in /wp-includes/
- Obfuscated JavaScript injected into database tables
- SEO spam links injected into posts (pharma hack)
- Rogue admin user created by attackers
At this stage, automated scanners alone would not be enough.
Why Automated Malware Removal Failed
Before contacting us, the client had already tried:
- Free WordPress malware scanner plugins
- Reinstalling WordPress core files
- Deleting suspicious plugins
However, the malware kept returning.
This is a common issue because:
- Automated scanners do not detect hidden backdoors
- Database injections are often missed
- Hackers leave scheduled reinfection scripts
A manual WordPress malware removal service was required.
Our Solution: Manual WordPress Malware Removal by OixieSoft
The client opted for our WordPress Malware Removal Service after reviewing our process and fixed pricing.
Step 1: Full Backup & Emergency Containment
Before touching any files, our engineers:
- Took a full file + database backup
- Disabled active redirects to protect visitors
- Isolated the infected environment
This ensured zero data loss during cleanup.
Step 2: Deep Malware Scan (Files + Database)
We performed a manual forensic scan, including:
- Core WordPress file comparison with official versions
- Manual review of /wp-content/plugins/ and /themes/
- Database inspection (wp_options, wp_posts, wp_users)
- Detection of base64-encoded and obfuscated scripts
Multiple hidden backdoors were identified that automated tools had missed.
Step 3: Manual Malware & Backdoor Removal
Our team removed:
- All malicious PHP files and shells
- Injected JavaScript redirect code
- SEO spam links hidden in posts
- Rogue WordPress admin accounts
- Suspicious cron jobs used for reinfection
Each infected file was either cleaned line-by-line or replaced with a verified clean version.
Step 4: WordPress Core, Plugin & Theme Restoration
We then:
- Reinstalled fresh WordPress core files
- Replaced compromised plugins with clean versions
- Removed abandoned or vulnerable plugins
- Updated themes and plugins to secure versions
This step eliminated known vulnerabilities.
Step 5: Security Hardening & Firewall Setup
To prevent reinfection, we implemented:
- Web Application Firewall (WAF)
- Login attempt limiting
- XML-RPC hardening
- File permission correction
- wp-config.php protection
- Secure .htaccess rules
Security hardening is a critical part of professional WordPress malware removal.
Step 6: Google Blacklist Removal
Once the site was confirmed clean:
- We requested Google Safe Browsing review
- Submitted reconsideration where required
- Monitored indexing and warnings
Within 48 hours, the warning was removed from Google search results.
Results Achieved
✅ Website fully cleaned within 6 hours
✅ Google blacklist warning removed
✅ All redirects eliminated
✅ Website speed improved
✅ No reinfection detected
✅ Business traffic restored
The client continues to use our 1-year malware removal support, and the site remains clean.
Why This Case Matters
This case highlights why manual WordPress malware removal services are essential for serious infections.
- Automated tools are not enough
- Backdoors must be manually identified
- Security hardening is non-negotiable
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